1. Describe your problem:__________________________________________ 2. Now, describe the problem accurately:__________________________________________ 3. Speculate wildly about the cause of the problem: __________________________________________ __________________________________________ 4. Problem Severity: A. Minor__ B. Minor__ C. Minor__ D. Trivial__ 5. Nature of the problem: A. Locked Up__ B. Frozen__ C. Hung__ D. Shot__ 6. Is your computer plugged in?Yes__ No__ 7. Is it turned on? Yes__ No__ 8. Have you tried to fix it yourself?Yes__ No__ 9. Have you made it worse? Yes__ 10. Have you read the manual? Yes__ No__ 11. Are you sure you've read the manual?Yes__ No__ 12. Are you absolutely certain you've read the manual? No__ 13. Do you think you understood it? Yes__ No__ 14. If `Yes' then why can't you fix the problem yourself? __________________________________________ 15. How tall are you? Are you above this line?__________________________________________ 16. What were you doing with your computer at the time the problem occurred?__________________________________________ 17. If "nothing" explain why you were logged in.__________________________________________ 18. Are you sure you aren't imagining the problem? Yes__ No__ 19. How does this problem make you feel?__________________________________________20. Tell me about your childhood.__________________________________________21. Do you have any independent witnesses of the problem? Yes__ No__ 22. Can't you do something else, instead of bothering me? Yes__ Thank you for taking the time to fill out our Computer Problems Form. Please allow 1-week response time so that the problem will resolve its self or you will reboot your computer, most likely resolving the issue.

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